Refund policy

Refund Policy

Gorynx · gorynx.com · Effective 10 September 2026

In short: 14 days to change your mind, 30 days for faults, refund within 14 days of your return reaching us. Email contact@gorynx.com to start.

1. Changed Your Mind

Cancel within 14 days of receiving your order by emailing us, then return the goods within a further 14 days. Items should be unused, complete and in their original packaging. You may inspect an item as you would in a shop; a deduction may apply if it has been used beyond that.

2. Faulty or Wrong Item

Email us within 30 days of delivery with your order number and a photo. We'll offer a replacement or full refund and cover return postage. Please wait for our confirmation of the return address before sending anything back.

3. Who Pays Return Postage

Reason	Return postage
Changed your mind	Customer
Faulty, damaged or incorrect	Gorynx
Lost in transit	No return needed — replacement or refund

4. How Refunds Are Paid

Refunds go to the original payment method within 14 days of the goods reaching us or of proof of postage, whichever is earlier. Change-of-mind refunds cover the item plus standard delivery; premium delivery upgrades are not refunded. Allow a further 3–5 working days for your bank.

5. Exchanges

We refund rather than exchange. Return the item and place a fresh order for what you'd like instead — it reaches you faster.

6. Items We Can't Take Back

Sealed hygiene goods once opened, and products personalised to your order, are excluded from change-of-mind returns unless faulty. Your statutory rights are unaffected.